Shipping Policy:

1. Processing Time:
Orders are typically processed and shipped within 3 business days of payment confirmation. However, processing times may vary during peak seasons or promotional periods. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Rates:
Shipping rates are calculated based on the weight of your order, the shipping method selected, and your location. You can view the shipping cost for your order during the checkout process before finalizing your purchase.

4. Estimated Delivery Time:
Estimated delivery times vary depending on your location. Standard shipping typically takes 5 to 7 business days for domestic orders, while international orders may take longer. Please note that delivery times are estimates and not guaranteed.

5. Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your order using the provided tracking number on our website or the courier's website.

6. Shipping Restrictions:
Some items may have shipping restrictions due to size, weight, or destination. We do not ship to P.O. boxes or APO/FPO addresses. Additionally, international orders may be subject to customs clearance procedures, which can cause delays beyond our estimated delivery times.

7. Order Changes or Cancellations:
If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make any changes or cancellations.

8. Lost or Damaged Packages:
Journey and Persona is not responsible for lost or damaged packages during transit. However, if your order arrives damaged or if you believe it is lost, please contact us, and we will work with the shipping carrier to resolve the issue.

9. International Shipping:
International orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the recipient. Journey and Persona is not responsible for any additional charges incurred due to customs clearance.

If you have any questions or concerns about our shipping policy, please contact our customer support team for assistance.